Supervising Others

Course Description

Welcome to the Supervising Others workshop. Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. This workshop will help supervisors become more efficient. They will also become more proficient with delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline. Objectives • Define requirements for particular tasks • Set expectations for your staff • Set SMART goals for yourself • Help your staff set SMART goals • Assign work and delegate appropriately • Provide effective, appropriate feedback to your staff • Manage your time more efficiently • Help your team resolve conflicts • Understand how to manage effectively in particular situations • Understand what a new supervisor needs to do to get started on the right path Course Contents: • Setting Expectations • Identifying Opportunities for Improvement and Growth • Setting Verbal Expectations • Putting Expectations in Writing • Setting Goals • Understanding Cascading Goals • The SMART Way • The Three P’s • Helping Others Set Goals • Assigning Work • The Dictatorial Approach • The Apple-Picking Approach • The Collaborative Approach • Degrees of Delegation • Implementing Delegation • Providing Instructions • Providing Feedback • Characteristics of Good Feedback • Managing Your Time • The 80/20 Rule • Resolving Conflict • Using a Conflict Resolution Process • Tips for Special Situations • What to Do If You’ve Been Promoted from within the Team • What To Do If You’re Leading a Brand New Team • What to Do if You’re Taking on an Established Team • A Survival Guide for the New Supervisor • Words from the Wise What You Will Get When Enrolling? 1. Course PowerPoint Presentation 2. Training Manual 3. Training Audios 4. Training Videos 5. Course Activities 6. Case Studies On Completion Book for a Free Course Assessment Session and receive Your Course Certificate