Overcoming Sales Objections

Course Description

Everyone who works in sales will run into sales objections. From retail employees on the sales floor to sales executives, people at every level of the business need to learn how to overcome sales objections. With the right training, it is possible to turn objections into opportunities. Investing in sales objection training will help improve sales and the company’s bottom line. Objectives • Understand the factors that contribute to customer objections. • Define different objections. • Recognize different strategies to overcome objections. • Identify the real objections. • Find points of interest. • Learn how to deflate objections and close the sale. Course Contents: • Three Main Factors • Skepticism • Misunderstanding • Stalling • Seeing Objections as Opportunities • Getting to the Bottom • Finding a Point of Agreement • Outlining Features and Benefits • Identifying Your Unique Selling Position • Agreeing with the Objection to Make the Sale • Have the Client Answer Their Own Objection • Deflating Objections • Unvoiced Objections • How to Dig up the “Real Reason” • The Five Steps • Expect Them • Welcome Them • Affirm Them • Complete Answers • Compensating Benefits • Dos and Don'ts • Sealing the Deal • Understanding When It’s Time to Close • Powerful Closing Techniques • The Power of Reassurance • Things to Remember • Words from the Wise What You Will Get When Enrolling? 1. Course PowerPoint Presentation 2. Training Manual 3. Training Audios 4. Training Videos 5. Course Activities 6. Case Studies On Completion Book for a Free Course Assessment Session and receive Your Course Certificate