Negotiation Skills

Course Description

Welcome to the Negotiation Skills workshop. Although people often think of boardrooms, suits, and million dollar deals when they hear the word “negotiation,” the truth is that we negotiate all the time. This workshop will give participants an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved. Objectives • Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating • Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA • Identify what information to share and what to keep to yourself • Understand basic bargaining techniques • Apply strategies for identifying mutual gain • Understand how to reach consensus and set the terms of agreement • Deal with personal attacks and other difficult issues Course Contents: • Understanding Negotiation • Types of Negotiations • The Three Phases • Skills for Successful Negotiating • Establishing Your WATNA and BATNA • Identifying Your WAP • Identifying Your ZOPA • Personal Preparation • Laying the Groundwork • Creating a Negotiation Framework • The Negotiation Process • Exchanging Information • What to Share • What to Keep to Yourself • Bargaining • Techniques to Try • How to Break an Impasse • About Mutual Gain • Closing • Reaching Consensus • Building an Agreement • Dealing with Difficult Issues • Controlling Your Emotions • Deciding When It’s Time to Walk Away • Negotiating Outside the Boardroom • Adapting the Process for Smaller Negotiations • Negotiating via Telephone • Negotiating via Email • Negotiating on Behalf of Someone Else • Choosing the Negotiating Team • Dealing with Tough Questions • Words from the Wise What You Will Get When Enrolling? 1. Course PowerPoint Presentation 2. Training Manual 3. Training Audios 4. Training Videos 5. Course Activities 6. Case Studies On Completion Book for a Free Course Assessment Session and receive Your Course Certificate