Facilitation Skills

Course Description

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making, facilitation can make any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. Objectives • Define facilitation and identify its purpose and benefits. • Differentiate between process and content in the context of a group discussion. • Provide tips in choosing and preparing for facilitation. • Identify a facilitator’s role when managing groups. • Identify ways a facilitator can help a group reach a consensus • Provide guidelines in dealing with disruptions, dysfunctions, and difficult people. • Define what interventions are, when they are appropriate. Course Contents: • Understanding Facilitation • What is Facilitation? • What is a Facilitator? • When is Facilitation Appropriate? • Process vs. Content • About Process • About Content • A Facilitator’s Focus • Laying the Groundwork • Choosing a Facilitated Approach • Planning for a Facilitated Meeting • Collecting Data • Tuckman and Jensen’s Model of Team Development • Stage One: Forming • Stage Two: Storming • Stage Three: Norming • Stage Four: Performing • Building Consensus • Encouraging Participation • Gathering Information • Presenting Information • Synthesizing and Summarizing • Reaching a Decision Point • Identifying the Options • Creating a Short List • Choosing a Solution • Using the Multi-Option Technique • Dealing with Difficult People • Addressing Disruptions • Common Types of Difficult People and How to Handle Them • Helping the Group Resolve Issues on Their Own • Addressing Group Dysfunction • Using Ground Rules to Prevent Dysfunction • Restating and Reframing Issues • Some of the ways of restating and reframing includes: • Getting People Back on Track • About Intervention • Why Intervention May Be Necessary • When to Intervene • Levels of Intervention • Intervention Techniques • Using Your Processes • Boomerang it Back • Identify, Check for Agreement, Evaluate How to Resolve • Words from the Wise What You Will Get When Enrolling? 1. Course PowerPoint Presentation 2. Training Manual 3. Training Audios 4. Training Videos 5. Course Activities 6. Case Studies On Completion Book for a Free Course Assessment Session and receive Your Course Certificate