Emotional Intelligence at Work

Course Description

Emotional Intelligence is usually considered the ability to be in touch with one’s emotions to the point where these feelings can be identified and understood, then used in social interactions. This workshop will introduce to you the ideas and techniques for increasing your emotional intelligence. Many occupations are based on high emotional intelligence. Many service occupations require high levels of EQ. Objectives • Define and practice the areas of emotional intelligence in the workplace. • Identify and control your emotions. • Successfully communicate and maintain relationships with others. • Identify nonverbal communication and consider this information when engaging. • Successfully execute conflict resolution and overcome other obstacles in the workplace. • Exhibit empathy and reverence for others. • Identify anxious and stressful emotions and better control these negative emotions. Course Contents: • Introduction to Emotional Intelligence • Who Needs It? • Benefits • Reducing Anxiety and Stress • Conflict Resolution • Relationship Management • Overcoming Obstacles at Work • Social Skills • Building Rapport • Nonverbal Communication • Emotional Awareness • Empathetic Accuracy • Reducing Anxiety and Stress • Mindfulness • Changing Thoughts • Changing Actions • Ability to Change • Reverence • Relationship Management • Effective Communication • Bringing Out the Best • Motivating • Influencing • Overcoming Obstacles at Work • Recognizing Failure • Admitting Failure • Learning from Failure • Implementing Changes • Building Rapport • Body Language • Giving Full Attention • Space • Emotional Awareness and Empathetic Accuracy • Why is it Important? • Cognitive • Emotional • Compassionate • Words from the Wise What You Will Get When Enrolling? 1. Course PowerPoint Presentation 2. Training Manual 3. Training Audios 4. Training Videos 5. Course Activities 6. Case Studies On Completion Book for a Free Course Assessment Session and receive Your Course Certificate