Delivering Constructive Criticism

Course Description

Constructive criticism can be a helpful tool when used with the intent of helping or improving a situation in the workplace. However, it can be one of the most challenging things not only to receive, but also to give. It can often involve various emotions and feelings, which can make matters delicate. But when management learns effective ways to handle and deliver constructive criticism, employees can not only learn from their mistakes, but even benefit from them. Objectives • Understand when feedback should take place • Learn how to prepare and plan to deliver constructive criticism • Determine the appropriate atmosphere in which it should take place • Identify the proper steps to be taken during the session • Know how emotions and certain actions can negatively impact the effects of the session • Recognize the importance of setting goals and the method used to set them • Uncover the best techniques for following up with the employee after the session Course Contents: • When Should Feedback Occur? • Repeated Events or Behavior • Breaches in Company Policy • When Informal Feedback Has Not Worked • Immediately After the Occurrence • Preparing and Planning • Gather Facts on the Issue • Create an Action Plan • Choosing a Time and Place • Check the Ego at the Door • Criticize in Private, Praise in Public • It Has to Be Face to Face • Create a Safe Atmosphere • Review Questions • During the Session • The Feedback Sandwich • Monitor Body Language • Check for Understanding • Practice Active Listening • Set Goals • Be Collaborative • Ask for a Self-Assessment • Always Keep Emotions in Check • SMART Goals • The Three P’s • Ask for Their Input • Diffusing Anger or Negative Emotions • Choose the Correct Words • Stay on Topic • Empathize • Try to Avoid “You Messages” • What Not to Do • After the Session • Set a Follow-Up Meeting • Make Yourself Available • Be Very Specific with the Instructions • Provide Support and Resources • Focus on the Future • Measuring Results • Words from the Wise What You Will Get When Enrolling? 1. Course PowerPoint Presentation 2. Training Manual 3. Training Audios 4. Training Videos 5. Course Activities 6. Case Studies On Completion Book for a Free Course Assessment Session and receive Your Course Certificate