Crisis Management

Course Description

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice. Objectives • Identify potential risks • Understand the myths behind workplace violence • Define escalation and identify examples • Learn concerning behaviors • Know what a trigger is and how that can escalate • Understand the proper response to an event Course Contents: • Crisis • Internal Risks • External Risks • Aggression • Violence • Workplace Violence • Threats • Damage • Psychological Acts • Physical Acts • Myths • Violence Just Happens • It Is Uncommon • Problems Will Solve Themselves • It Is Not Possible to Prevent Violence • Escalation • Threats • Stalking and Bullying • Injury • Death • Concerning Behaviors • Disruptive • Emotional Abuse • Causes Anxiety • Examples of Behavior • Domestic Violence Indicators • Disruptive Calls • Poor Concentration • Bruising • Absences • Triggers of Workplace Violence • Reprimands and Terminations • Financial Strain • Loss of Loved One • Perceived Slights • Conflict Dangers • Action Point • Flashpoint • Response • Strategies • Policies • Programs • Words from the Wise What You Will Get When Enrolling? 1. Course PowerPoint Presentation 2. Training Manual 3. Training Audios 4. Training Videos 5. Course Activities 6. Case Studies On Completion Book for a Free Course Assessment Session and receive Your Course Certificate