Communication Strategies

Course Description

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them. Objectives • Understand what communication is • Identify ways that communication can happen • Identify barriers to communication and how to overcome them • Develop non-verbal and paraverbal communication skills • Use the STAR method to speak on the spot • Listen actively and effectively • Use appreciative inquiry as a communication tool • Identify and mitigate precipitating factors • Use “I” messages Course Contents: • What is Communication? • How Do We Communicate? • Other Factors in Communication • Understanding Communication Barriers • An Overview of Common Barriers • Language Barriers • Cultural Barriers • Differences in Time and Place • Paraverbal Communication Skills • The Power of Pitch • The Truth about Tone • The Strength of Speed • Non-Verbal Communication • Understanding the Mehrabian Study • All About Body Language • Interpreting Gestures • Speaking Like a STAR • S = Situation • T = Task • A = Action • R = Result • Listening Skills • Seven Ways to Listen Better Today • Understanding Active Listening • Sending Good Signals to Others • Asking Good Questions • Open Questions • Closed Questions • Probing Questions • Appreciative Inquiry • The Purpose of AI • Mastering the Art of Conversation • Level One: Discussing General Topics • Level Two: Sharing Ideas and Perspectives • Level Three: Sharing Personal Experiences • Advanced Communication Skills • Using “I” Messages • Words from the Wise What You Will Get When Enrolling? 1. Course PowerPoint Presentation 2. Training Manual 3. Training Audios 4. Training Videos 5. Course Activities 6. Case Studies On Completion Book for a Free Course Assessment Session and receive Your Course Certificate