Assertiveness and Self Confidence

Course Description

Welcome to the Assertiveness and Self-Confidence workshop. Assertiveness and self-confidence are comprised of important interpersonal communications skills and traits that can be learned and practiced. This workshop will provide you with many tips, techniques, and opportunities to try out your own skills. Objectives • Discuss how soft skills are important to success in the workplace • Understand the 10 key soft skills everyone should have • Use soft skills to relate more effectively to others in the workplace • Understand how to use soft skills to communicate, problem-solve, and resolve conflict • Apply soft skills to specific situations Course Contents: • What Does Self-Confidence Mean To You? • What is Assertiveness? • What is Self-Confidence? • The Four Styles • Obstacles to Our Goals • Types of Negative Thinking • Personal Application • Communication Skills • Listening and Hearing; They Aren’t the Same Thing • Asking Questions • Body Language • The Importance of Goal Setting • Why Goal Setting is Important • Setting SMART Goals • Our Challenge to You • Feeling the Part • Identifying Your Worth • Creating Positive Self-Talk • Identifying and Addressing Strengths and Weaknesses • Looking the Part • The Importance of Appearance • The Role of Body Language • First Impressions Count • Sounding the Part • It’s How You Say It • Sounding Confident • Using “I” Messages • Powerful Presentations • What to Do When You’re on the Spot • Using STAR to Make Your Case • Coping Techniques • Building Rapport • Expressing Disagreement • Coming to Consensus • Dealing with Difficult Behavior • Dealing with Difficult Situations • Key Tactics • Words from the Wise What You Will Get When Enrolling? 1. Course PowerPoint Presentation 2. Training Manual 3. Training Audios 4. Training Videos 5. Course Activities 6. Case Studies On Completion Book for a Free Course Assessment Session and receive Your Course Certificate