Administrative Support

Course Description

In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this module will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time. Objectives • Getting Organized • Manage their time more effectively • Prioritize their time so they can get it all done. • Complete Special Tasks • Verbal Communication Skills • Non-Verbal Communication Skills • Empowering Yourself • Deal better with their managers • Taking Care of Yourself is a priority Course Contents: • Getting Organized • Dealing with Email • Managing Electronic Files • Keeping Track of the Paper Trail • Making the Most of Voice Mail • Keeping Your Workspace Organized • Using a To-Do Book • The Extra Mile: Adding Project Management Techniques to Your Toolbox • Managing Your Time • Keeping Others on Track • Maintaining Schedules • Getting It All Done On Time • Prioritizing • The Secret to Staying on Track • Goal Setting • Special Tasks • Planning Small Meetings • Planning Large Meetings • Organizing Travel • Verbal Communication Skills • Listening and Hearing: They Aren’t the Same • Communicating with Power • Non-Verbal Communication Skills • Body Language • The Signals You Send to Others • It’s Not What You Say, It’s How You Say It • Empowering Yourself • Being Assertive • Resolving Conflict • Building Consensus • Making Decisions • Working with Your Manager • Influencing Skills • What to Do in Sticky Situations • Taking Care of Yourself • Ergonomics • Stress Management • Dealing with a Heavy Workload • Wrapping Up • Words from the Wise What You Will Get When Enrolling? 1. Course PowerPoint Presentation 2. Training Manual 3. Training Audios 4. Training Videos 5. Course Activities 6. Case Studies On Completion Book for a Free Course Assessment Session and receive Your Course Certificate