Table of Contents:

Preface	7
Understanding Anger	9
Do’s and Don’ts	19
Gaining Control	25
Separate the People from the Problem	35
Working on the Problem	43
Solving the Problem	53
A Personal Plan	59
The Triple A Approach	65
Dealing with Angry People	71
Pulling It All Together	83

Anger Management

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Benjamin Franklin once said, “In this world, nothing can be said to be certain, except death and taxes.” We would like to add a third item to his list: anger. Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively.

PREFACE